Elevated Errors for Singapore (SIN)

Incident

14 May 2025, 04:57 UTC

Elevated Errors for Singapore (SIN)

Status: closed

Start: 14 May 2025, 04:20 UTC

End: 14 May 2025, 04:57 UTC

Duration: 37 minutes

Affected Components:

Platform Asia Singapore (SIN)

Affected Groups:

All Public Users

Investigating

14 May 2025, 04:20 UTC

We are investigating elevated errors to our Singapore (SIN) Point of Presence (POP) .

All other products and services are unaffected by this incident.

Monitoring

14 May 2025, 04:53 UTC

Our engineers have identified the contributing factor, developed a fix, and confirmed that the impact to our Singapore (SIN) POP has been mitigated.

Resolved

14 May 2025, 04:57 UTC

Engineering has confirmed that our Singapore (SIN) POP has been fully restored. Customers may have experienced elevated errors and increased latency from 04:20 to 04:35 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-05-14 04:46:17 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.