South America

Platform South America Fortaleza (FOR)
 
26 September 2024, 23:29 UTC

Fastly Engineers detected a performance impacting event affecting the Fortaleza (FOR) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Platform South America Sao Paulo (GRU)
 
19 September 2024, 04:00 UTC

Fastly will be adding capacity at our Sao Paulo (GRU) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 19 September 2024 at 04:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

 
19 September 2024, 08:00 UTC

The scheduled maintenance has been completed.

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05 September 2024, 19:48 UTC
Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bangkok (BKK) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Ghana (ACC) Ashburn (IAD) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Johannesburg (JNB) Dubai (FJR) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Hyderabad (HYD) Frankfurt (HHN) Perth (PER) Rio de Janeiro (GIG) Atlanta (PDK) Helsinki (HEL) Hong Kong (HKG) Santiago (SCL) Boston (BOS) Kolkata (CCU) London (LCY) Sydney (SYD) Sāo Paulo (CGH) Calgary (YYC) London (LON) Kuala Lumpur (KUL) Wellington (WLG) Chicago (CHI) Sao Paulo (GRU) London (LHR) Manila (MNL) Mumbai (BOM) Lisbon (LIS) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Osaka (ITM) Marseille (MRS) Seoul (ICN) Milan (LIN) Milan (MXP) Singapore (QPG) Columbus (CMH) Oslo (OSL) Columbus (LCK) Munich (MUC) Palermo (PMO) Dallas (DFW) Tokyo (HND) Denver (DEN) Paris (CDG) Tokyo (NRT) Detroit (DTW) Paris (PAR) Rome (FCO) Tokyo (TYO) Gainesville (GNV) Sofia (SOF) Honolulu (HNL) Stockholm (BMA) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) Newark (EWR) New York (LGA) New York (NYC) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
05 September 2024, 19:48 UTC

We are investigating elevated errors to our Platform delivery services.

 
05 September 2024, 21:44 UTC

Our engineers are continuing to investigate the impact to our Platform delivery services.

 
05 September 2024, 22:01 UTC

Our engineers have identified the contributing factor and are applying a fix to our Platform delivery services.

 
05 September 2024, 23:00 UTC

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Platform delivery services.

 
05 September 2024, 23:34 UTC

Engineering has deployed a fix and have confirmed a gradual recovery to our Platform delivery service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

 
06 September 2024, 00:48 UTC

Engineering has confirmed that our Platform delivery services have been fully restored. Customers may have experienced elevated errors and latency. In addition, Compute customers may have also experienced delayed configuration deployments from the 5th of September at 19:48 to the 6th of September at 00:48 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback

04 June 2024, 04:22 UTC
Platform South America Bogota (BOG) Buenos Aires (EZE) Rio de Janeiro (GIG) Santiago (SCL) Sao Paulo (GRU)
 
04 June 2024, 04:22 UTC

We are currently investigating performance impacts to our Rio de Janeiro (GIG), Bogota (BOG), Buenos Aires (EZE), Santiago (SCL), and Sao Paulo (GRU) Point of Presence (POP).

All other locations and services are unaffected.

 
04 June 2024, 05:06 UTC

Our engineers have identified the contributing factor and are applying a fix to our Bogota (BOG), Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sao Paulo (GRU) Point of Presence (POP).

All other locations and services are unaffected.

 
04 June 2024, 05:26 UTC

Engineering has confirmed the impact to Bogota (BOG), Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sao Paulo (GRU) Point of Presence (POP) has been mitigated.

 
04 June 2024, 05:46 UTC

Engineering has confirmed that Bogota (BOG), Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sao Paulo (GRU) Point of Presence (POP) has been fully restored. Customers may have experienced increased latency and 5xxx errors from 04:22 to 05:46 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback

02 June 2024, 23:10 UTC
Platform South America Bogota (BOG)
 
02 June 2024, 23:10 UTC

We are investigating elevated errors to our Bogota (BOG) Point of Presence (POP).

 
02 June 2024, 23:47 UTC

Our engineers have identified the contributing factor and are applying a fix to our Bogota (BOG) POP.

 
02 June 2024, 23:50 UTC

Engineering has deployed a fix and have confirmed a gradual recovery to our Bogota (BOG) POP. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

 
03 June 2024, 00:34 UTC

Engineering has confirmed that our Bogota (BOG) POP has been fully restored. Customers may have experienced elevated errors and delays from 23:10 to 23:50 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback

01 June 2024, 19:00 UTC
Platform South America Bogota (BOG)
 
01 June 2024, 19:00 UTC

We are investigating elevated errors to our Bogota (BOG) Point of Presence (POP).

 
01 June 2024, 19:25 UTC

Engineering has confirmed the impact to Bogota (BOG) POP has been mitigated.

 
01 June 2024, 20:03 UTC

This event has been resolved.

To offer feedback on our status page, click "Give Feedback

11 May 2024, 07:19 UTC
Platform South America Bogota (BOG)
 
11 May 2024, 07:19 UTC

We are investigating elevated errors in our Bogota (BOG) POP.

 
11 May 2024, 07:24 UTC

Our engineers have identified the contributing factor and are applying a fix to our Bogota (BOG) POP.

All other locations and services are unaffected.

 
11 May 2024, 08:03 UTC

This event has been resolved.

Platform South America Buenos Aires (EZE)
 
09 May 2024, 01:00 UTC

We're investigating possible performance impact affecting the Buenos Aires (EZE) data center.

All other locations and services are unaffected

 
09 May 2024, 01:22 UTC

Our engineers have identified the contributing factor and are applying a fix to our Buenos Aires (EZE) POP .

All other locations and services are unaffected.

 
09 May 2024, 02:11 UTC

Engineering has confirmed the impact to Buenos Aires (EZE) POP has been mitigated.

Platform Europe South America Bogota (BOG) Fortaleza (FOR) Lima (LIM) Milan (LIN)
 
08 May 2024, 20:54 UTC

We are investigating elevated errors to our Bogota (BOG), Fortaleza (FOR), Lima (LIM), and Milan (LIN) Points of Presence (POPs).

 
08 May 2024, 21:10 UTC

Our engineers have identified the contributing factor and are applying a fix to our Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs .


 
08 May 2024, 21:13 UTC

Engineering has confirmed the impact to Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs has been mitigated.

 
08 May 2024, 21:14 UTC

Engineering has confirmed that Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs have been fully restored. Customers may have experienced latency elevated errors from 19:05 to 21:02 UTC.

This incident is resolved.

Platform South America Bogota (BOG) Lima (LIM)
 
08 May 2024, 19:06 UTC

Fastly Engineers detected a performance impacting event affecting the Bogota (BOG), Lima (LIM) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.