We are investigating elevated errors to our Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG) Point of Presence (POP)s.

Our engineers have identified the contributing factor and are applying a fix to our Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG) Point of Presence (POP)s. 

All other locations and services are unaffected.

Engineering has confirmed the impact to our Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG) Point of Presence (POP)s has been mitigated.

Engineering has confirmed that our Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG) Point of Presence (POP)s has been fully restored. Customers may have experienced degraded performance from 19:15 to 21:45 UTC.

This incident is resolved.

Fastly will be adding capacity at our Santiago (SCL) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 17 April 2024 at 06:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

Fastly Engineers detected a performance impacting event affecting the Lima (LIM) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We are investigating elevated errors to our Bogota (BOG) Point of Presence.

Our engineers have identified the contributing factor and are applying a fix to Bogota (BOG) Point of Presence (POP) .

Engineering has deployed a fix and have confirmed a gradual recovery to Bogota (BOG) Point of Presence (POP) . We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

Engineering has confirmed that our Bogota (BOG) Point of Presence (POP) has been fully restored. Customers may have experienced elevated 5xx errors from 23:08 to 23:34 UTC.

This incident is resolved.

We're investigating possible performance impact affecting the Buenos Aires (EZE) data center.

All other locations and services are unaffected

Engineering has deployed a fix and have confirmed a gradual recovery to Buenos Aires (EZE) . We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

This event has been resolved.

Fastly Engineers detected a performance impacting event affecting the Santiago (SCL) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We're currently investigating performance impacts in Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU).

All other locations and services are unaffected.

Our engineers have identified the contributing factor and are applying a fix to Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU).

All other locations and services are unaffected.

Engineering has confirmed the impact to Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU) has been mitigated.

Engineering has confirmed that Bogota (BOG), Buenos Aires (EZE), Lima (LIM), Sao Paulo (GRU) has been fully restored. Customers may have experienced increased latency and 5xx errors from 00:15 to 02:02 UTC.

This incident is resolved.

Fastly Engineers detected a performance impacting event affecting the Sao Paulo (GRU) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We're investigating possible performance impact affecting the Bogota (BOG) data center.

All other locations and services are unaffected

Engineering has confirmed the impact to Bogota (BOG) has been mitigated.

Fastly will be adding capacity at our Lima (LIM) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 28 November 2023 at 07:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.