Elevated Errors for Bogota (BOG), Dallas (DFW)
Elevated Errors for Bogota (BOG), Dallas (DFW)
15 January 2025, 21:14 UTC
15 January 2025, 21:14 UTC
We are investigating elevated errors to our Bogota (BOG) and Dallas (DFW) Points of Presence (POP).
All other products and services are unaffected by this incident.
15 January 2025, 21:33 UTC
15 January 2025, 21:33 UTC
Our engineers have identified the contributing factor and are applying a fix to our Bogota (BOG) and Dallas (DFW) POPs.
All other locations and services are unaffected.
15 January 2025, 21:38 UTC
15 January 2025, 21:38 UTC
Engineering has confirmed the impact to our Bogota (BOG) and Dallas (DFW) POPs has been mitigated.
15 January 2025, 21:44 UTC
15 January 2025, 21:44 UTC
Engineering has confirmed that our Bogota (BOG) and Dallas (DFW) POPs have been fully restored. Customers may have experienced backend errors and increased latency from 20:50 to 21:14 UTC.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
This incident is resolved.
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Status Post, Created Date/Time: 2025-01-15 21:16:33 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.