Performance Degredation for Bogota (BOG)
Performance Degredation for Bogota (BOG)
19 February 2025, 21:31 UTC
19 February 2025, 21:31 UTC
We are investigating performance degradation to our Bogota (BOG) POP.
All other products and services are unaffected by this incident.
19 February 2025, 21:53 UTC
19 February 2025, 21:53 UTC
Our engineers have identified the contributing factor and are applying a fix to our Bogota (BOG) POP.
All other locations and services are unaffected.
19 February 2025, 21:56 UTC
19 February 2025, 21:56 UTC
Engineering has confirmed the impact to Bogota (BOG) POP has been mitigated.
19 February 2025, 21:58 UTC
19 February 2025, 21:58 UTC
Engineering has confirmed that our Bogota (BOG) POP has been fully restored. Customers may have experienced elevated errors and latency from 20:00 to 21:50 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
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Status Post, Created Date/Time: 2025-02-19 21:33:33 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.