Fastly Engineers detected a performance impacting event affecting the Singapore (SIN) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly Engineers detected a performance impacting event affecting the Singapore (SIN) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly will be adding capacity at our Singapore (SIN) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 05 March 2025 at 16:00 UTC.

Our estimated duration is 8h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

Fastly will be adding capacity at our Singapore (SIN) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 04 March 2025 at 19:00 UTC.

Our estimated duration is 8h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

Fastly Engineers detected a performance impacting event affecting the Singapore (SIN) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We are investigating elevated errors to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute Services and the Fastly Application.

All other products and services are unaffected by this incident.

Our engineers have identified the contributing factor and are applying a fix to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute Services. 

All other locations and services are unaffected.

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute services.

All other locations and services are unaffected.

Engineering has deployed a fix and have confirmed a gradual recovery to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs and Fastly Application service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

After further investigation, Engineering observed impact to our Tokyo (NRT), Tokyo (TYO), and Osaka (ITM) POPs. 

Engineering has confirmed that Hyderabad (HYD), Manila (MNL), Osaka (ITM), Tokyo (NRT), Tokyo (TYO), Bogota (BOG), Fastly Application, Johannesburg (JNB), Singapore (SIN) POPs and service have been fully restored. Compute customers may have experienced errors for requests that utilized geolocation as well as login issues with the Fastly Application from the 28th of January at 04:21 to 18:30 UTC.

Affected customers may have experienced impact to varying degrees and to a shorter duration than set forth above.

As the fix was deployed Engineering made additional adjustments to address impact observed to our Tokyo (NRT), Tokyo (TYO), and Osaka (ITM) POPs. Customer during this time may have experienced an increase in error rates from the 28th of January at 23:00 to the 29th of January 05:00 UTC.

Affected customers may have experienced impact to varying degrees and to a shorter duration than set forth above.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-01-28 09:30:53 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

As part of Fastly’s global network expansion, we will be adding Singapore (SIN) data center to Fastly's Asia network. 

Traffic served by our Singapore (SIN) data center will be aggregated into our Asia region for billing and stats purposes.

We expect that some traffic currently served by our data centers in neighboring regions will shift to Singapore (SIN). As such, some customers may see a change in their bills.

Fastly’s standard billing rates are located at https://www.fastly.com/pricing.

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback"