Singapore (SIN)
We are investigating an issue causing elevated latency (high Time To First Byte (TTFB)) for our Singapore (SIN) Point of Presence (POP).
Our engineers have taken steps to reduce the impact and are observing improvement while they continue to investigate the contributing factor.
We will provide another update as more information becomes available or within the next hour.
All other products and services are unaffected by this incident.
Our engineers believe they have identified contributing factor causing the issue impacting the Singapore (SIN) POP.
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
Engineering has confirmed the impact to Singapore (SIN) POP has been mitigated.
Engineering has confirmed that Singapore (SIN) POP has been fully restored. Customers may have experienced elevated latency from 01:00
to
01:40
UTC.
This incident is resolved.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected a performance impacting event affecting the Singapore (SIN) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Fastly will be adding capacity at our Singapore (SIN) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 23 March 2026 at 07:00 UTC.
Our estimated duration is 4h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team at https://support.fastly.com.
The scheduled maintenance has been completed.
Fastly Engineers detected a performance impacting event affecting the Singapore (SIN) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
We are investigating elevated errors to our Singapore (SIN) Point of Presence (POP).
All other products and services are unaffected by this incident.
Our engineers believe they have identified contributing factor causing the issue impacting the Singapore (SIN) Point of Presence (POP).
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
Engineering has confirmed the impact to Singapore (SIN) POP has been mitigated.
This event has been resolved.
Our engineers are conducting scheduled maintenance to decommission the QPG (Singapore) POP. This update will help to consolidate our network footprint in the Singapore region. To learn more about shielding concepts, please read: https://docs.fastly.com/en/guides/shielding.
What’s Changing?
We are decommissioning the QPG POP to consolidate our presence in the region. The new location name for origin shielding has changed from “Singapore (QPG) - qpg-singapore-sg” to “Singapore (SIN) - sin-singapore-sg”.
What’s next? What do I have to do?
Customers who have met the condition of currently utilizing QPG for their Origin Shield should perform Shielding Migration by March 26th, 2026 in order to avoid potential shielding failures or fallback to unshielded traffic.
Customers may experience a temporary increase in traffic to their origin servers as the cache warms in the new SIN location during the transition.
Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.The scheduled maintenance has been completed.
We are investigating elevated errors to our Singapore (SIN) Point of Presence (POP).
All other products and services are unaffected by this incident.
Fastly Engineers detected a performance impacting event affecting the Singapore (SIN) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
We are investigating elevated errors to our Singapore (SIN) Point of Presence (POP).
All other products and services are unaffected by this incident.
During this incident, customers may have experienced intermittent periods of increased latency and elevated errors in our Singapore (SIN) POP from 13:00 to 13:55 UTC on the 13th of January 2025. Our engineers have successfully performed standardized traffic engineering mitigation strategies, restoring pre-incident performance levels to our SIN POP.
This incident is resolved.
For more information about this retrospective status post, please reach out to Support through https://support.fastly.com.
Fastly Engineers detected a performance impacting event affecting the Singapore (SIN) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.