Elevated Errors for Singapore (SIN)

Incident

12 November 2025, 05:56 UTC

Elevated Errors for Singapore (SIN)

Status: closed

Start: 12 November 2025, 04:50 UTC

End: 12 November 2025, 05:56 UTC

Duration: 1 hour 6 minutes

Affected Components:

Platform Asia Singapore (SIN)

Affected Groups:

All Public Users

Investigating

12 November 2025, 04:50 UTC

We are investigating elevated errors to our Singapore (SIN) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

12 November 2025, 05:42 UTC

Our engineers believe they have identified the contributing factor causing the issue impacting the Singapore (SIN) POP.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services are unaffected by this incident.

Monitoring

12 November 2025, 05:45 UTC

Engineering has confirmed the impact to Singapore (SIN) POP has been mitigated.

Resolved

12 November 2025, 05:56 UTC

Engineering has confirmed that Singapore (SIN) POP has been fully restored. Customers may have experienced increased latency from 04:50 UTC to 05:30 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Status Post, Created Date/Time: 2025-11-12 05:39:24 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.