We are investigating elevated errors and increased latency to our Compute and Next-Gen WAF (NGWAF) services.

All other products and services are unaffected by this incident.

Our engineers have identified the contributing factor and are developing a fix to our Compute, Next-Gen WAF (NGWAF) service.

All other locations and services are unaffected.

Our engineers have identified the primary cause and we've deployed mitigation steps for the issues impacting Compute and our Next-Gen WAF (NGWAF).

We are aware that our status post updates are not reaching dedicated customer chat channels correctly. For the most current and accurate information, please continue to follow the incident directly on our status page, through SMS or Email notifications which remain unaffected by this incident.

We're continuing to work with our incident response teams to fully restore service. We'll provide another update as soon as more information is available. All other locations and services are unaffected.

We can confirm that Compute services have been restored.

Our teams remain actively engaged in mitigating the issue affecting Next-Gen WAF (NGWAF) services. We'll continue to provide updates as soon as new information is available. 

All other locations and services are unaffected. 

We've confirmed that the issues impacting both our Compute and Next-Gen WAF (NGWAF) services have been mitigated. 

We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

This incident has been resolved. On the 18th of August 2025, customers experienced impact to Compute services between 18:50-19:26 UTC and NGWAF services between 18:50-21:59 UTC. During these times, customers may have seen elevated errors and increased latency. Services leveraging Compute, such as certain public APIs (KV Store, Domainr, etc.), were also affected.

Separately, our CX Escalation engineers identified and resolved a vendor-related issue that prevented status updates from reaching dedicated customer chat channels during a portion of the incident. All notification systems are now fully operational.

This incident is fully resolved.

To offer feedback on our status page, click " Give Feedback " 

Status Post, Created Date/Time: 2025-08-18 19:09:15 UTC

Note:  Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We are investigating elevated errors to our Compute service.

All other products and services are unaffected by this incident.

Our engineers have identified the contributing factor and are developing a fix to our Compute service.

All other locations and services are unaffected.

Engineering has confirmed the impact to our Compute service has been mitigated.

Engineering has confirmed that our Compute service has been fully restored. Customers may have experienced errors when they attempted update WASM packages from 17:40 to 20:31 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-04-29 20:46:42 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

We are excited to share that the AI Accelerator is now available to all customers as part of our continuous efforts to leverage and optimize AI across our fleet. We’ve heard your feedback and have added additional configurability and extended the supported Large Language Models (LLM) to include OpenAI, Azure OpenAI, Gemini, and other LLMs with OpenAI-compatible APIs. 

For more information, please read our page for how to speed up responses and data processing for AI applications with Fastly. 

I am a beta user. What do I have to do?

Beta access to the AI Accelerator will remain active and all test code will continue to work through the 15th of January 2025.

To continue using the AI Accelerator post-beta, you can navigate to the AI Accelerator landing page on the web interface in the Fastly Application (Select Tools > AI Accelerator) to purchase the product and ensure access beyond the beta grace period. 

If you do not elect to purchase the AI Accelerator product, your access will be revoked and all existing items written within the beta period will no longer be available after the 16th of January 2025.

Contact Information

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.