Elevated Errors for Compute Activations
Elevated Errors for Compute Activations
03 November 2025, 16:13 UTC
03 November 2025, 16:13 UTC
We are investigating elevated errors to our Compute services impacting new Compute activation deployments. Currently active Compute deployments remain unaffected by this incident.
All other products and services are unaffected by this incident.
03 November 2025, 18:59 UTC
03 November 2025, 18:59 UTC
Our engineers are continuing to investigate activations on our Compute services. We have not yet identified the root cause but are actively working on diagnostics. We will provide another update as soon as we have more information.
03 November 2025, 19:53 UTC
03 November 2025, 19:53 UTC
Our engineers believe they have identified a contributing factor causing the issue impacting the Compute status page component.
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
03 November 2025, 20:00 UTC
03 November 2025, 20:00 UTC
The fix has been successfully deployed, and we have observed a recovery of Compute activations. Error rates and latency have returned to nominal levels.
Our team will continue to monitor the platform to ensure stability before we resolve this incident.
We will provide a final update once the incident is fully resolved.
03 November 2025, 20:04 UTC
03 November 2025, 20:04 UTC
Our engineers have identified an additional contributing factor and are developing an adjusted mitigation strategy to our Compute services.
All other locations and services are unaffected.
03 November 2025, 22:32 UTC
03 November 2025, 22:32 UTC
A new fix has been successfully deployed, and we have observed a recovery of Compute activations.
Our team will continue to monitor the platform to ensure stability before we resolve this incident.
We will provide a final update once the incident is fully resolved.
03 November 2025, 22:44 UTC
03 November 2025, 22:44 UTC
Engineering has confirmed that activations for our Compute services has been fully restored. Customers may have experienced elevated errors when deploying new activations from 16:13 to 22:06 UTC.
Existing services already deployed were unaffected by this incident.
This incident is resolved. All services are now operating normally.
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Status Post, Created Date/Time: 2025-11-03 17:57:17 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.