We are investigating elevated errors to our Cape Town (CPT), Johannesburg (JNB) Points of Presence (POPs).

All other products and services are unaffected by this incident.

Our engineers have identified the contributing factor and are applying a fix to our Cape Town (CPT), Johannesburg (JNB) POPs.

All other locations and services are unaffected.

Engineering has confirmed the impact to our Cape Town (CPT), Johannesburg (JNB) POPs has been mitigated.

Engineering has confirmed that our Cape Town (CPT), Johannesburg (JNB) POPs have been fully restored. Customers may have experienced elevated errors and latency from 20:02 to 20:30 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-03-11 20:13:51 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Traffic in Ghana (ACC) has been temporarily rerouted.

All other locations and services are unaffected.

Traffic in Ghana (ACC) has been temporarily rerouted.

All other locations and services are unaffected.

We are investigating elevated errors to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute Services and the Fastly Application.

All other products and services are unaffected by this incident.

Our engineers have identified the contributing factor and are applying a fix to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute Services. 

All other locations and services are unaffected.

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute services.

All other locations and services are unaffected.

Engineering has deployed a fix and have confirmed a gradual recovery to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs and Fastly Application service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

After further investigation, Engineering observed impact to our Tokyo (NRT), Tokyo (TYO), and Osaka (ITM) POPs. 

Engineering has confirmed that Hyderabad (HYD), Manila (MNL), Osaka (ITM), Tokyo (NRT), Tokyo (TYO), Bogota (BOG), Fastly Application, Johannesburg (JNB), Singapore (SIN) POPs and service have been fully restored. Compute customers may have experienced errors for requests that utilized geolocation as well as login issues with the Fastly Application from the 28th of January at 04:21 to 18:30 UTC.

Affected customers may have experienced impact to varying degrees and to a shorter duration than set forth above.

As the fix was deployed Engineering made additional adjustments to address impact observed to our Tokyo (NRT), Tokyo (TYO), and Osaka (ITM) POPs. Customer during this time may have experienced an increase in error rates from the 28th of January at 23:00 to the 29th of January 05:00 UTC.

Affected customers may have experienced impact to varying degrees and to a shorter duration than set forth above.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback" 

Status Post, Created Date/Time: 2025-01-28 09:30:53 UTC 

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Traffic in Ghana (ACC) has been temporarily rerouted.

All other locations and services are unaffected.

Traffic in Ghana (ACC) has been temporarily rerouted.

All other locations and services are unaffected.

Traffic in Ghana (ACC) has been temporarily rerouted.

All other locations and services are unaffected.

Traffic in Ghana (ACC) has been temporarily rerouted.

All other locations and services are unaffected.

Traffic in Ghana (ACC) has been temporarily rerouted.

All other locations and services are unaffected.

Traffic in Ghana (ACC) has been temporarily rerouted.

All other locations and services are unaffected.