Elevated Errors for Cape Town (CPT), Johannesburg (JNB)
Elevated Errors for Cape Town (CPT), Johannesburg (JNB)
11 March 2025, 20:02 UTC
11 March 2025, 20:02 UTC
We are investigating elevated errors to our Cape Town (CPT), Johannesburg (JNB) Points of Presence (POPs).
All other products and services are unaffected by this incident.
11 March 2025, 20:25 UTC
11 March 2025, 20:25 UTC
Our engineers have identified the contributing factor and are applying a fix to our Cape Town (CPT), Johannesburg (JNB) POPs.
All other locations and services are unaffected.
11 March 2025, 20:30 UTC
11 March 2025, 20:30 UTC
Engineering has confirmed the impact to our Cape Town (CPT), Johannesburg (JNB) POPs has been mitigated.
11 March 2025, 20:46 UTC
11 March 2025, 20:46 UTC
Engineering has confirmed that our Cape Town (CPT), Johannesburg (JNB) POPs have been fully restored. Customers may have experienced elevated errors and latency from 20:02 to 20:30 UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2025-03-11 20:13:51 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.