Elevated Errors for Johannesburg (JNB)
Elevated Errors for Johannesburg (JNB)
10 May 2025, 12:49 UTC
10 May 2025, 12:49 UTC
We are investigating elevated errors to our Johannesburg (JNB) Point of Presence (POP).
Traffic engineering has been performed in the region to minimize possible impact while we continue to research into this incident.
10 May 2025, 15:06 UTC
10 May 2025, 15:06 UTC
Our engineers have identified a power outage that caused the impact our engineers observed in our Johannesburg (JNB) POP.
We have contacted a local Third Party Service Provider who has restored power and our engineers have begun to mitigate the POP.
Customers will continue to see their traffic rerouted to surrounding regions until the POP has been fully restored and traffic can be returned to their typical routes. All other products and services remain unaffected by this event.
10 May 2025, 18:44 UTC
10 May 2025, 18:44 UTC
Engineering has confirmed the impact to our JNB POP has been mitigated.
Our Network Engineering team will gradually return traffic as part of our standard traffic engineering best practices.
10 May 2025, 19:04 UTC
10 May 2025, 19:04 UTC
This incident has been resolved.
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Status Post, Created Date/Time: 2025-05-10 12:52:12 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.