Our Engineers identified a incident that would have impacted new or renewal requests for Certainly TLS certifications to fail shortly after our customers made the request from 14:37 to 17:10 UTC.

Requests from customers made during the affected timeframe would have not been successful and would require a follow-up request. 

Our ability to deliver network and security services to existing TLS certifications was not impacted during this incident.

We're currently investigating performance issues with our TLS provisioning system.

All other services are unaffected.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.