Retrospective: Impacted Performance in TLS Provisioning
Retrospective: Impacted Performance in TLS Provisioning
23 November 2025, 19:00 UTC
23 November 2025, 19:00 UTC
Our Engineers identified a incident that would have impacted new or renewal requests for Certainly TLS certifications to fail shortly after our customers made the request from Sunday 23 November at 19:00 UTC to Monday 24 November at 01:34 UTC.
Requests from customers made during the affected timeframe would have not been successful and would require a follow-up request.
Our ability to deliver network and security services to existing TLS certifications was not impacted during this incident.
24 November 2025, 01:34 UTC
24 November 2025, 01:34 UTC
This event has been resolved.
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Status Post, Created Date/Time: 2025-11-24 01:56:59 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.