We are investigating elevated errors to our Platform delivery services.

Our engineers are continuing to investigate the impact to our Platform delivery services.

Our engineers have identified the contributing factor and are applying a fix to our Platform delivery services.

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Platform delivery services.

Engineering has deployed a fix and have confirmed a gradual recovery to our Platform delivery service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

Engineering has confirmed that our Platform delivery services have been fully restored. Customers may have experienced elevated errors and latency. In addition, Compute customers may have also experienced delayed configuration deployments from the 5th of September at 19:48 to the 6th of September at 00:48 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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At approximately 08:00 UTC our engineers began to investigate a large traffic event impacting performance within our Europe and North America regions. 

Standard traffic engineering practices have been deployed in response to this event, in an effort to reduce the potential impact to our customers within the regions. Customer may continue to see elevated errors and latency as mitigation efforts continue to be deployed.

All other products and services are unaffected by this incident.

Our engineers are implementing adjusted mitigation strategies in our North America and Europe regions to continue to balance traffic and manage performance.

Error rates and latency have improved, although customers may still experience intermittent periods of performance impact as traffic engineering continues to be deployed.

Engineering has implemented mitigation strategies and has confirmed a gradual recovery in our North America and Europe regions. 

We are closely monitoring performance in these regions as a top priority as this event continues and will provide a final update once customer and end user experience has been fully restored.

Engineering has confirmed that Europe and North America regions have been fully restored. Customers may have experienced elevated errors and latency from 08:00 to 16:37 UTC.

This incident is resolved.

Affected customers would have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Fastly Engineers detected a performance impacting event affecting the Ashburn (IAD) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly Engineers detected a performance impacting event affecting the Ashburn (IAD) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly will be performing scheduled maintenance on our Ashburn (IAD) Point of Presence (POP) from 04:00 to 16:00 UTC on the 24th of April 2024.

During this maintenance window our customers may experience an increased demand on origin fetches, impacting the cache hit ratio.

The scheduled maintenance has been completed.

Fastly Engineers detected a performance impacting event affecting the Ashburn (IAD) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We're investigating possible performance impact affecting the Ashburn (IAD) data center.

All other locations and services are unaffected

Engineering has confirmed the impact to Ashburn (IAD) POP has been mitigated as of 20:54 UTC.

We are seeing increased errors across multiple customers with origins utilizing a common cloud provider, unrelated to Fastly’s Edge Cloud Network.

The third party vendor has identified the issue and implementing a fix.

All other locations and services are unaffected.

A fix has been implemented and we are monitoring the results.

Engineering has confirmed that traffic has returned to pre-incident levels. Customers may have experienced increased errors from 23:48 to 00:55 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

We're investigating elevated errors in Ashburn (IAD).

All other locations and services are unaffected

Fastly has observed increased latency and elevated errors impacting our Ashburn (IAD) Point of Presence.
We are continuing to investigate this issue.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating elevated errors in Ashburn (IAD).

All other locations and services are unaffected

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

On the 3rd of October 2023 from 01:58 to 02:10 UTC, customers would have experienced increased periods of latency, connection resets and timeouts, accompanied by elevated 5xx error code responses from our Ashburn (IAD) and Chicago (CHI) Point of Presence (POPs). 

Fastly Engineering has reported that our network has fully recovered. Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

This incident is resolved.