We're investigating possible performance impact affecting the KV Store service.
Engineering has confirmed that KV Store and Object Storage services has recovered. Customers may have experienced elevated errors for these Edge storage services from 07:20 to 08:12 UTC on the 17th September 2025.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
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Status Post, Created Date/Time: 2025-09-17 08:13:28 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
As part of Fastly's ongoing global network expansion, we are announcing the addition of our new data centers in Kanpur (KNU) and in Ranchi (IXR).
These facilities will initially launch as a limited availability deployment on the 16th of September 2025, meaning not all customer traffic will be routed through this new location during this initial phase.
Our estimated duration is 4 hours, starting at 18:00 UTC on Sept-16th.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses [Public IP List | Fastly Documentation].
Customers with any questions or concerns may engage with our Support team through [Fastly Support] or by contacting your designated account management team members.
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
Fastly Engineers detected a performance impacting event affecting the Singapore (SIN) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Starting on the 15th of September 2025, Fastly will strengthen how password expiration is enforced for organizations with PCI password requirements enabled. Users
with expired passwords
will be prompted to set a new password at their next login.
What’s Changing?
This change in our system's behavior ensures that all customers who have enabled PCI (Payment Card Industry) password requirements will experience consistent and robust enforcement of password expiration policies. This update is crucial for maintaining the highest security standards and compliance with industry regulations.
By aligning user login behavior with established security best practices and compliance standards, we are taking a proactive step to safeguard sensitive data and enhance overall system integrity. This consistency in password expiration helps to mitigate risks associated with stagnant or compromised credentials, thereby protecting both our customers and their valuable information
What’s next? What do I have to do?
Users with expired passwords will need to perform a password reset when logging in.
Contact Information
Customers with any questions or concerns may engage with our Support team by emailing support@fastly.com .We're currently investigating performance impacts in Europe.
All other locations and services are unaffected.
Our engineers have identified the contributing factor and are developing a fix to our Europe POPs.
All other locations and services are unaffected.
Engineering has confirmed the impact to Europe
POPs has been mitigated.
Engineering has confirmed that Europe POPs has been fully restored. Customers may have experienced latency from 17:08 to 18:00 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-09-15 17:35:41 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Fastly Engineers detected a performance impacting event affecting the Real-time Analytics data.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Fastly will be adding capacity at our Manila (MNL) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 12 September 2025 at 23:30 UTC.
Our estimated duration is 4h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team at https://support.fastly.com.
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"
Fastly Engineering has identified a performance impact with issuing TLS certificates through one of our third-party service providers that is currently experiencing an outage.
Customers may experience a failure obtaining a TLS certificate as a result of this outage. Customers who need assistance with obtaining a TLS certificate can engage with our Support team through https://support.fastly.com . We apologize for this inconvenience and remain readily available to resolve any impact experienced as a result of this event.
Our Engineering team has confirmed an issue with our third-party provider, Globalsign, which is impacting Fastly-managed subscriptions.
As a result, the addition of new domains is currently blocked for both brand new subscriptions and modifications to existing ones.
No other services are impacted.
Fastly Engineers detected a performance impacting event affecting the Frankfurt (FRA) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Fastly will be adding capacity at our Sofia (SOF) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 10 September 2025 at 01:30 UTC.
Our estimated duration is 3h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team at https://support.fastly.com.
The scheduled maintenance has been completed.
To offer feedback on our status page, click "Give Feedback"