Support Chat System Issues
Support Chat System Issues
20 June 2025, 19:10 UTC
20 June 2025, 19:10 UTC
The Fastly support chat system is currently experiencing performance issues. We are working to restore service, but communications may be interrupted or delayed for a subset of customers.
How will I be able to reach Support?
Our customers will be able to contact support through t he Fastly Support Portal (https://support.fastly.com/s/) or by sending an email to support@fastly.com.
All other products and services are unaffected.
20 June 2025, 20:38 UTC
20 June 2025, 20:38 UTC
Our engineers have identified the contributing factor and are developing a fix to our Support Chat System.
This incident does not affect our ability to deliver network or security services.
20 June 2025, 21:09 UTC
20 June 2025, 21:09 UTC
Engineering has confirmed the impact to our Support Chat System has been mitigated.
20 June 2025, 22:26 UTC
20 June 2025, 22:26 UTC
Engineering has confirmed that our Support Chat System has been fully restored. Customers may have experienced issues creating new Fastly Support cases via chat from 19:10 to 20:36 UTC.
This incident is resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-06-20 20:06:29 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.