Elevated Errors for Brussels (BRU)

Incident
27 June 2025, 18:26 UTC

Elevated Errors for Brussels (BRU)

Status: closed
Start: 23 June 2025, 12:30 UTC
End: 27 June 2025, 18:26 UTC
Duration: 4 days 5 hours 56 minutes
Affected Components:
Platform Europe Brussels (BRU)
Affected Groups:
All Public Users
Investigating

23 June 2025, 12:30 UTC

23 June 2025, 12:30 UTC

We are investigating elevated errors to our Brussels (BRU) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

27 June 2025, 16:33 UTC

27 June 2025, 16:33 UTC

Our engineers have identified the contributing factor and are developing a fix to our Brussels (BRU) POP.

All other locations and services are unaffected.

Monitoring

27 June 2025, 18:23 UTC

27 June 2025, 18:23 UTC

Engineering has confirmed the impact to our Brussels (BRU) POP has been mitigated.

Resolved

27 June 2025, 18:26 UTC

27 June 2025, 18:26 UTC

Engineering has confirmed that our Brussels (BRU) POP has been fully restored. Customers may have experienced request timeouts to the KV store within Fastly's Compute service, and increased cache misses from the 23rd of June at 12:30 to the 27th of June at 18:12 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-06-27 16:33:20 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.