We are investigating elevated errors to our Pune (PNQ), Varanasi (VNS), Bhubaneshwar (QAB), Howrah (QAC), Meerut (QAD), Jamnagar (JGA), Hyderabad (QAE), Madurai (IXM), Delhi (QAG), Ambala (QAA), Bhopal (QAF), Kanpur (KNU), Ranchi (IXR), Bangalore (QAH), Mumbai (QAI), Surat (STV), Prayagraj (IXD), Berhampur (QAJ), Sambalpur (QAK), Solapur (SSE), Salem (SXV), Chandigarh (QAL), Kota (KTU), Dhanbad (QAM) , Raipur (RPR), Kochi (QAN), Anantapur (PUT), Mumbai (QAO), Visakhapatnam (VTZ), Mumbai (NMI), Chennai (QAP), Kolkata (QAR), Agra (QAS), Patna (QBE), Ahmedabad (QAU), Bhopal (QBL), Guwahati (QAX), Bhubaneshwar(QBM), Asansol (QAW), Bangalore (QBK), Noida (QBD), Lucknow (QAZ), Delhi-Vikaspuri (HDO), Ambala (QAV), Vijaywada (QBI), Warrangal (QBJ), Ludhiana (QBA), Shimla (QBF), Kochi (QBO), Port Blair (IXZ), Srinagar-Nahota (QBG), Hyderabad (QBN), Siliguri (IXB), Shillong (SHL) Point of Presence (POP)).

All other products and services are unaffected by this incident.

Our engineers believe they have identified contributing factor causing the issue impacting the Pune (PNQ), Varanasi (VNS), Bhubaneshwar (QAB), Howrah (QAC), Meerut (QAD), Jamnagar (JGA), Hyderabad (QAE), Madurai (IXM), Delhi (QAG), Ambala (QAA), Bhopal (QAF), Kanpur (KNU), Ranchi (IXR), Bangalore (QAH), Mumbai (QAI), Surat (STV), Prayagraj (IXD), Berhampur (QAJ), Sambalpur (QAK), Solapur (SSE), Salem (SXV), Chandigarh (QAL), Kota (KTU), Dhanbad (QAM) , Raipur (RPR), Kochi (QAN), Anantapur (PUT), Mumbai (QAO), Visakhapatnam (VTZ), Mumbai (NMI), Chennai (QAP), Kolkata (QAR), Agra (QAS), Patna (QBE), Ahmedabad (QAU), Bhopal (QBL), Guwahati (QAX), Bhubaneshwar(QBM), Asansol (QAW), Bangalore (QBK), Noida (QBD), Lucknow (QAZ), Delhi-Vikaspuri (HDO), Ambala (QAV), Vijaywada (QBI), Warrangal (QBJ), Ludhiana (QBA), Shimla (QBF), Kochi (QBO), Port Blair (IXZ), Srinagar-Nahota (QBG), Hyderabad (QBN), Siliguri (IXB), Shillong (SHL) status page component.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services are unaffected by this incident.

Engineering has confirmed the impact to Pune (PNQ), Varanasi (VNS), Bhubaneshwar (QAB), Howrah (QAC), Meerut (QAD), Jamnagar (JGA), Hyderabad (QAE), Madurai (IXM), Delhi (QAG), Ambala (QAA), Bhopal (QAF), Kanpur (KNU), Ranchi (IXR), Bangalore (QAH), Mumbai (QAI), Surat (STV), Prayagraj (IXD), Berhampur (QAJ), Sambalpur (QAK), Solapur (SSE), Salem (SXV), Chandigarh (QAL), Kota (KTU), Dhanbad (QAM) , Raipur (RPR), Kochi (QAN), Anantapur (PUT), Mumbai (QAO), Visakhapatnam (VTZ), Mumbai (NMI), Chennai (QAP), Kolkata (QAR), Agra (QAS), Patna (QBE), Ahmedabad (QAU), Bhopal (QBL), Guwahati (QAX), Bhubaneshwar(QBM), Asansol (QAW), Bangalore (QBK), Noida (QBD), Lucknow (QAZ), Delhi-Vikaspuri (HDO), Ambala (QAV), Vijaywada (QBI), Warrangal (QBJ), Ludhiana (QBA), Shimla (QBF), Kochi (QBO), Port Blair (IXZ), Srinagar-Nahota (QBG), Hyderabad (QBN), Siliguri (IXB), Shillong (SHL) Point of Presence (POP) has been mitigated.

We are continuing to monitor the situation closely.

Engineering has confirmed that impact for Pune (PNQ), Varanasi (VNS), Bhubaneshwar (QAB), Howrah (QAC), Meerut (QAD), Jamnagar (JGA), Hyderabad (QAE), Madurai (IXM), Delhi (QAG), Ambala (QAA), Bhopal (QAF), Kanpur (KNU), Ranchi (IXR), Bangalore (QAH), Mumbai (QAI), Surat (STV), Prayagraj (IXD), Berhampur (QAJ), Sambalpur (QAK), Solapur (SSE), Salem (SXV), Chandigarh (QAL), Kota (KTU), Dhanbad (QAM) , Raipur (RPR), Kochi (QAN), Anantapur (PUT), Mumbai (QAO), Visakhapatnam (VTZ), Mumbai (NMI), Chennai (QAP), Kolkata (QAR), Agra (QAS), Patna (QBE), Ahmedabad (QAU), Bhopal (QBL), Guwahati (QAX), Bhubaneshwar(QBM), Asansol (QAW), Bangalore (QBK), Noida (QBD), Lucknow (QAZ), Delhi-Vikaspuri (HDO), Ambala (QAV), Vijaywada (QBI), Warrangal (QBJ), Ludhiana (QBA), Shimla (QBF), Kochi (QBO), Port Blair (IXZ), Srinagar-Nahota (QBG), Hyderabad (QBN), Siliguri (IXB), Shillong (SHL) Point of Presence (POP) has been fully restored. Customers may have experienced elevated errors from 07:11 to 07:55 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

Note:  Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

As part of Fastly’s global network expansion, we will be adding Ludhiana (QBA), Shimla (QBF), Kochi (QBO) data centers to Fastly's Asia network. 

Traffic served by our Ludhiana (QBA), Shimla (QBF), Kochi (QBO) data centers will be aggregated into our Asia region for billing and stats purposes.

We expect that some traffic currently served by our data centers in neighboring regions will shift to Ludhiana (QBA), Shimla (QBF), Kochi (QBO). As such, some customers may see a change in their bills.

Fastly’s standard billing rates are located at https://www.fastly.com/pricing.

The scheduled maintenance has been completed.

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