Cape Town (CPT), Johannesburg (JNB) with Possible Impact
Cape Town (CPT), Johannesburg (JNB) with Possible Impact
27 October 2026, 13:55 UTC
27 October 2026, 13:55 UTC
We are investigating an issue causing errors and increased latency for our network services in the Johannesburg (JNB) Point of Presence (POP).
Please note that customers in the Cape Town (CPT) POP were temporarily impacted by this issue between 14:35 and 14:54 UTC; however, services in CPT have since fully recovered.
Our engineers are actively working to diagnose the contributing factor.
We will provide another update as more information becomes available or within the next hour.
27 October 2026, 16:09 UTC
27 October 2026, 16:09 UTC
Our engineers have identified the contributing factor causing the issue impacting our network services in the Johannesburg (JNB) Point of Presence (POP).
Our engineers are now developing a fix, and we will post a new update once it has been fully implemented and we see signs of recovery.
Customers in the Cape Town (CPT) POP were temporarily impacted between 14:35 and 14:54 UTC. Services in CPT have since fully recovered.
All other products and services remain unaffected by this incident.
27 October 2026, 17:28 UTC
27 October 2026, 17:28 UTC
Our engineers have taken steps to recover the affected systems in the Johannesburg (JNB) Point of Presence (POP) and are gradually returning traffic to the site.
We are observing a gradual restoration of services, though some customers may continue to experience intermittent issues as the system stabilizes.
Customers in the Cape Town (CPT) POP were temporarily impacted between 14:35 and 14:54 UTC. Services in CPT have since fully recovered.
Our team is actively monitoring the recovery and will post another update once services are fully restored.
27 October 2026, 18:54 UTC
27 October 2026, 18:54 UTC
Our engineers have confirmed that our network services in the Johannesburg (JNB) Point of Presence (POP) have been fully restored.
Customers may have experienced errors and increased latency from 13:55 to 17:31 UTC on October 27, 2026. Customers in the Cape Town (CPT) POP were temporarily impacted between 14:35 and 14:54 UTC. Service has been fully restored.
Affected customers may have experienced impact to varying degrees and for a shorter duration than stated above.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.