Elevated Errors for Support Ticketing System
Elevated Errors for Support Ticketing System
16 September 2026, 07:50 UTC
16 September 2026, 07:50 UTC
We are investigating an issue caused by a third-party service provider, which is affecting availability of the Support Portal, including the ability to view or create support tickets.
Our engineers are actively monitoring the situation and working with the provider to diagnose and resolve the issue.
We will provide another update as more information becomes available or within the next hour.
16 September 2026, 10:35 UTC
16 September 2026, 10:35 UTC
Our engineers are continuing to investigate the issue impacting the Support Portal, including the ability to view or create support tickets. This has been caused by a third-party service provider outage.
We have not yet confirmed the contributing factor has been fully resolved. We'll provide another update as soon as we have more information.
16 September 2026, 13:00 UTC
16 September 2026, 13:00 UTC
A fix has been validated by our third-party service provider and is currently being rolled out across all impacted systems. We will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services remain unaffected by this incident.
16 September 2026, 17:13 UTC
16 September 2026, 17:13 UTC
The third party provider issue affecting availability of the Support Portal has been fully resolved.
All Fastly Customer Support services systems have been restored and are operating normally. Ticket processing and standard communication channels are fully functional.
We apologize for the inconvenience and appreciate your patience during this interruption to our support channels.