Performance Issues with Dashboard Data
Performance Issues with Dashboard Data
23 August 2026, 16:00 UTC
23 August 2026, 16:00 UTC
We are investigating an issue causing Next-Gen WAF (NGWAF) dashboard to display blank or missing performance data for some customers. This is a visible issue only - NGWAF protection and services are no impacted. Our engineers are actively working to diagnose the contributing factor. We will provide another update as more information becomes available or within the hour
All other products and services are unaffected by this incident
24 August 2026, 15:55 UTC
24 August 2026, 15:55 UTC
Our engineers believe we have identified contributing factor causing missing dashboard data in NGWAF.
NGWAF protection and service are not impacted — this affects dashboard visibility only.
All other products and services are unaffected by this incident.
24 August 2026, 16:16 UTC
24 August 2026, 16:16 UTC
Engineering has deployed a fix and have confirmed a gradual recovery to missing NGWAF dashboard data. Dashboard data is gradually backfilling and catching up — no data has been lost. Engineers are continuing to monitor the recovery.
All other products and services are unaffected by this incident.
26 August 2026, 00:50 UTC
26 August 2026, 00:50 UTC
Engineering has confirmed that our NGWAF Dashboard Data has been fully restored. Customers may have experienced blank or missing data from 16:00 on August 23 to 00:42 on August 26 UTC.
This incident is resolved.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.