Elevated Errors for Chicago (CHI)
Elevated Errors for Chicago (CHI)
22 August 2026, 01:20 UTC
22 August 2026, 01:20 UTC
We are investigating elevated errors to our Chicago (CHI) Point of Presence (POP).
All other products and services are unaffected by this incident.
22 August 2026, 04:06 UTC
22 August 2026, 04:06 UTC
We have identified the cause of elevated latency affecting a subset of edge POPs served by our Chicago (CHI) shield.
Engineers are actively working on a mitigation. We understand how critical this service is to your operations and apologize for the disruption.
All other products and services are unaffected by this incident.
22 August 2026, 04:28 UTC
22 August 2026, 04:28 UTC
Engineering has confirmed the impact to the subset of edge POPs served by our Chicago (CHI) shield has been mitigated.
22 August 2026, 04:42 UTC
22 August 2026, 04:42 UTC
Engineering has confirmed that a subset of edge POPs served by our Chicago (CHI) shield has been fully restored. Customers may have experienced elevated latency from 01:20 to 04:05 UTC.
This incident is resolved.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.