Third party service provider incident resulting possible delays for our support services
Third party service provider incident resulting possible delays for our support services
18 June 2026, 16:48 UTC
18 June 2026, 16:48 UTC
Our engineers have been informed that our Customer Relationship Management (CRM) provider is currently experiencing an incident. As a result, you may experience slightly delayed responses from our Support team while we implement an internal workaround and monitor this provider's incident updates.
All other Fastly services remain fully operational. Our network and security products continue to deliver without disruption.
We will provide an update if the situation changes.
18 June 2026, 18:49 UTC
18 June 2026, 18:49 UTC
We have an update regarding the ongoing Informational affecting Support Ticketing System.
Our provider has reported that a contributing factor has been identified and they are working on a fix.
As a reminder, Fastly's core edge network and security services remain unaffected. Please continue to email support@fastly.com for any assistance while our standard support and CRM channels remain impacted.
Updated on 18 June 2026 at 18:49 UTC
18 June 2026, 19:53 UTC
18 June 2026, 19:53 UTC
The third party provider issue affecting Support Ticketing System services has been fully resolved.
All Fastly Customer Support services and CRM systems have been restored and are operating normally. Ticket processing and standard communication channels are fully functional.
We apologize for the inconvenience and appreciate your patience during this interruption to our support channels.
Resolved on 18 June 2026 at 19:53 UTC