Elevated Errors for Hong Kong (HKG)
Elevated Errors for Hong Kong (HKG)
14 April 2026, 01:57 UTC
14 April 2026, 01:57 UTC
Our engineers believe they have identified contributing factor causing the issue impacting Hong Kong (HKG) POP.
Our engineers are now developing a fix, and we will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services remain unaffected by this incident.
14 April 2026, 02:17 UTC
14 April 2026, 02:17 UTC
Engineering has confirmed that Hong Kong (HKG) POP has been fully restored. Customers may have experienced slow loading and elevated errors from 1:57am to 2:17am UTC.
This incident is resolved.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.