Retrospective: Login issues for new users in the Fastly Application

Informational

28 January 2026, 14:46 UTC

Retrospective: Login issues for new users in the Fastly Application

Status: closed

Date: 28 January 2026, 06:20 UTC

End: 28 January 2026, 14:46 UTC

Duration: 8 hours 26 minutes

Affected Components:

Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services

Monitoring

28 January 2026, 06:20 UTC

Fastly Engineers detected a performance impacting event affecting logins for new users in the Fastly Application.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Resolved

28 January 2026, 14:46 UTC

Engineering has confirmed that the impact to new user logins for the Fastly Application service has been resolved. New users may have experienced issues when attempting to log in to the Fastly Application from 06:20 to 14:46 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter or longer duration than as set forth above.

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Status Post, Created Date/Time: 2026-01-28 15:24:37 UTC