Elevated Errors for Atlanta (PDK), Miami (MIA)

Incident
25 January 2026, 03:38 UTC

Elevated Errors for Atlanta (PDK), Miami (MIA)

Status: closed
Start: 25 January 2026, 01:05 UTC
End: 25 January 2026, 03:38 UTC
Duration: 2 hours 33 minutes
Affected Components:
Platform North America Atlanta (PDK) Miami (MIA)
Update

25 January 2026, 01:05 UTC

25 January 2026, 01:05 UTC

We are investigating elevated errors to our Atlanta (PDK), Miami (MIA) point of presence (POP). 

All other products and services are unaffected by this incident. 

Identified

25 January 2026, 02:34 UTC

25 January 2026, 02:34 UTC

Our engineers believe they have identified contributing factor causing the issue impacting the  Atlanta (PDK), Miami (MIA) status page component .

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.


Monitoring

25 January 2026, 03:34 UTC

25 January 2026, 03:34 UTC

Engineering has confirmed the impact to Atlanta (PDK), Miami (MIA) POP have been mitigated.

Resolved

25 January 2026, 03:38 UTC

25 January 2026, 03:38 UTC

Engineering has confirmed that the Atlanta (PDK) and Miami (MIA) POPs have been fully restored.

Customers served by the Atlanta (PDK) POP may have experienced elevated errors and intermittent periods of latency from 01:05 to 02:40 UTC on January 25, 2026. Customers served by the Miami (MIA) POP may have experienced similar impact from 01:05 to 03:30 UTC.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.


Note:  Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Status Post, Created Date/Time:   2026-01-25 02:27:00 UTC