Fastly application performance issue when creating a new account

Informational
24 January 2026, 20:11 UTC

Fastly application performance issue when creating a new account

Status: closed
Date: 24 January 2026, 19:59 UTC
End: 24 January 2026, 20:11 UTC
Duration: 12 minutes
Affected Components:
Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services
Update

24 January 2026, 19:59 UTC

24 January 2026, 19:59 UTC

We are investigating an issue preventing new account creation on the Fastly platform. This issue began on January 21, 2026, at 17:51 UTC. 

New customers are currently unable to sign up for an account. Consequently, these customers cannot log in to the Support Portal. 

This issue does not affect network or security services for existing customers. Additionally, existing customers can log in to our support systems as normal. 

If you are unable to create an account, please email us at support@fastly.com.

Resolved

24 January 2026, 20:11 UTC

24 January 2026, 20:11 UTC

This incident has been resolved.

We confirmed mitigation at 20:02 UTC and observed that new account creation on the Fastly platform resumed at 20:11 UTC. New customers can now sign up and log in to the Support Portal.