Hong Kong (HKG) Rerouted Traffic
Hong Kong (HKG) Rerouted Traffic
12 January 2026, 17:28 UTC
12 January 2026, 17:28 UTC
Traffic in Hong Kong (HKG) has been temporarily rerouted.
All other locations and services are unaffected.
12 January 2026, 18:41 UTC
12 January 2026, 18:41 UTC
This event has been resolved.
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Status Post, Created Date/Time: 2026-01-12 17:30:14 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
14 January 2026, 23:09 UTC
14 January 2026, 23:09 UTC
Initial investigations indicated this was isolated to our Hong Kong (HKG) Point of Presence. However, following further investigation, our engineers later determined that the issue was isolated to the Regional Routing product. This resulted in global impact for customers utilizing Regional Routing from 15:09 to 18:21 UTC on the 12th of January 2026. Our Points of Presence (POPs) remained healthy and were fully operational for all other traffic.
This event has been resolved.
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