Next-Gen WAF (NGWAF) with Possible Impact
Next-Gen WAF (NGWAF) with Possible Impact
03 January 2026, 13:50 UTC
03 January 2026, 13:50 UTC
We're investigating an issue causing a performance impact to Next-Gen WAF (NGWAF) service.
Our engineers are actively working to diagnose the contributing factor. We will provide another update as more information becomes available or within the next hour.
All other locations and services are unaffected.
06 January 2026, 20:04 UTC
06 January 2026, 20:04 UTC
Our engineers believe they have identified contributing factor causing the issue impacting the Next-Gen WAF (NGWAF) status page component.
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
06 January 2026, 20:43 UTC
06 January 2026, 20:43 UTC
Engineering has confirmed the impact to Next-Gen WAF (NGWAF) service has been mitigated.
06 January 2026, 20:57 UTC
06 January 2026, 20:57 UTC
Engineering has confirmed that Next-Gen WAF (NGWAF) service has been fully restored. Customers may have experienced a delay in propagation of new rules to NGWAF from 13:50 UTC on the 3rd of January 2026 to the 6th of January 2026 20:12 UTC. Existing NGWAF rules were not impacted.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
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Status Post, Created Date/Time: 2026-01-06 19:37:27 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.