Elevated Errors for Manila (MNL)

Incident

12 November 2025, 01:42 UTC

Elevated Errors for Manila (MNL)

Status: closed

Start: 12 November 2025, 00:10 UTC

End: 12 November 2025, 01:42 UTC

Duration: 1 hour 32 minutes

Affected Components:

Platform Asia Manila (MNL)

Affected Groups:

All Public Users

Investigating

12 November 2025, 00:10 UTC

We are investigating elevated errors to our Manila (MNL) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

12 November 2025, 01:09 UTC

Our engineers believe they have identified contributing factor causing the issue impacting the Manila (MNL) status page component.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services are unaffected by this incident.

Monitoring

12 November 2025, 01:15 UTC

Engineering has confirmed the impact to Manila (MNL) POP has been mitigated.

Resolved

12 November 2025, 01:42 UTC

This event has been resolved.

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Status Post, Created Date/Time: 2025-11-12 01:00:30 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.