Possible Impact to Support Chat Services Caused by a Third Party Service Provider
Possible Impact to Support Chat Services Caused by a Third Party Service Provider
10 November 2025, 18:31 UTC
10 November 2025, 18:31 UTC
We are seeing a possible error or delay in message propagation within our Support Chat Systems, caused by a third party service provider issue. The provider has shared information on their status page.
Our ability to provide support through support@fastly.com is unaffected by this incident, if you are experiencing delayed responses in your dedicated support chat channel, please switch to email methods to ensure prompt response by our support team. Network and Security products remain unaffected by this third party provider event, and services continue to be delivered to our customers.
We will continue to monitor the providers status page and report once Support Chat Systems are no longer at risk of impact.
10 November 2025, 20:33 UTC
10 November 2025, 20:33 UTC
Our third party service provider has confirmed that mitigations have been deployed and all Support Chat Services have been fully restored.
Our ability to deliver all other services were unaffected by the third party providers incident.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-11-10 18:33:02 UTC