Possible Impact to Support Chat Services Caused by a Third Party Service Provider
Possible Impact to Support Chat Services Caused by a Third Party Service Provider
07 November 2025, 01:16 UTC
07 November 2025, 01:16 UTC
We are seeing a possible error or delay in message propagation within our Support Chat Systems, caused by a third party service provider issue. The provider has shared information on their status page.
Our ability to provide support through support@fastly.com is unaffected by this incident, if you are experiencing delayed responses in your dedicated support chat channel, please switch to email methods to ensure prompt response by our support team. Network and Security products remain unaffected by this third party provider event, and services continue to be delivered to our customers.
We will continue to monitor the providers status page and report once Support Chat Systems are no longer at risk of impact.
07 November 2025, 03:47 UTC
07 November 2025, 03:47 UTC
Our third party service provider has confirmed that mitigations have been deployed and they are monitoring for any further impact to Support Chat Services.
We will continue to monitor until they have confirmed all services have been fully restored.
Our ability to deliver all other services remains unaffected by the third party providers incident.
07 November 2025, 05:26 UTC
07 November 2025, 05:26 UTC
This event has been resolved.
To offer feedback on our status page, click " Give Feedback "
Status Post, Created Date/Time: 2025-11-07 01:23:11 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.