Elevated Errors for Houston (IAH)

Incident

01 October 2025, 01:53 UTC

Elevated Errors for Houston (IAH)

Status: closed

Start: 01 October 2025, 01:06 UTC

End: 01 October 2025, 01:53 UTC

Duration: 47 minutes

Affected Components:

Platform North America Houston (IAH)

Affected Groups:

All Public Users

Update

01 October 2025, 01:06 UTC

We are investigating elevated errors to our Houston (IAH) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

01 October 2025, 01:30 UTC

Our engineers believe they have identified the contributing factor causing the issue impacting the Houston (IAH) status page component.

We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services are unaffected by this incident.

Monitoring

01 October 2025, 01:45 UTC

Engineering has confirmed the impact to Houston (IAH) POP has been mitigated.

Resolved

01 October 2025, 01:53 UTC

This event has been resolved.

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Status Post, Created Date/Time: 2025-10-01 01:26:10 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.