Elevated Errors for Fastly Application

Incident
29 September 2025, 19:02 UTC

Elevated Errors for Fastly Application

Status: closed
Start: 29 September 2025, 18:19 UTC
End: 29 September 2025, 19:02 UTC
Duration: 43 minutes
Affected Components:
Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services
Affected Groups:
All Public Users
Investigating

29 September 2025, 18:19 UTC

29 September 2025, 18:19 UTC

We are investigating elevated errors to our Fastly Application. Customers may experience an error when attempting to access their Fastly control panel.

Identified

29 September 2025, 18:45 UTC

29 September 2025, 18:45 UTC

Our engineers have identified the contributing factor and are developing a fix to our Fastly Application. Customers may continue to experience an error when attempting to login to their Fastly control panel. 

Our ability to deliver Network and Security products, along with API services for our Fastly Application are not affected by this incident.

Monitoring

29 September 2025, 19:00 UTC

29 September 2025, 19:00 UTC

Engineering has confirmed the impact to our Fastly Application has been mitigated.

Resolved

29 September 2025, 19:02 UTC

29 September 2025, 19:02 UTC

Engineering has confirmed that our Fastly Application has been fully restored. Customers may have experienced elevated errors when attempting to login from 18:19 to 18:51 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-09-29 18:37:30 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.