Elevated Errors for Newark (EWR)

Incident

29 September 2025, 01:00 UTC

Elevated Errors for Newark (EWR)

Status: closed

Start: 28 September 2025, 17:30 UTC

End: 29 September 2025, 01:00 UTC

Duration: 7 hours 30 minutes

Affected Components:

Platform North America Newark (EWR)

Affected Groups:

All Public Users

Investigating

28 September 2025, 17:30 UTC

We are investigating elevated errors to our Newark (EWR) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

28 September 2025, 18:00 UTC

Our engineers have identified the contributing factor and are developing a fix to our Newark (EWR) POP.

All other locations and services are unaffected.

Monitoring

28 September 2025, 21:00 UTC

Engineering has confirmed the impact to Newark (EWR) POP has been mitigated.

Resolved

29 September 2025, 01:00 UTC

Engineering has confirmed that Newark (EWR) POP has been fully restored. Customers may have experienced elevated errors from 17:30 UTC Sunday 28 September to 01:00 UTC Monday 29 September.

This incident is resolved.

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Status Post, Created Date/Time: 2025-09-29 01:05:16 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.