Elevated Errors for Log Explorer & Insights
Elevated Errors for Log Explorer & Insights
24 September 2025, 19:40 UTC
24 September 2025, 19:40 UTC
We are investigating elevated errors to our Log Explorer & Insights service.
All other products and services are unaffected by this incident.
24 September 2025, 19:42 UTC
24 September 2025, 19:42 UTC
Our engineers have identified the contributing factor and are developing a fix to our Log Explorer & Insights service.
All other locations and services are unaffected.
24 September 2025, 20:42 UTC
24 September 2025, 20:42 UTC
Our engineers have identified a different contributing factor and are developing an adjusted mitigation strategy to our Log Explorer & Insights service.
All other locations and services are unaffected.
24 September 2025, 23:30 UTC
24 September 2025, 23:30 UTC
Engineering has deployed a fix and we are observing a gradual restoration of our Log Explorer & Insights service, though some customers may continue to experience intermittent issues as the system stabilizes. Our team is actively monitoring the recovery and will post another update once services are fully restored.
Network availability
and all other services
were unaffected by this incident.
25 September 2025, 00:28 UTC
25 September 2025, 00:28 UTC
Engineering has confirmed that Log Explorer & Insights service has been fully restored. Customers may have experienced elevated errors from 24 September at 18:30 UTC to 25 September at 00:28 UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2025-09-24 19:42:05 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.