Performance Impact Issuing TLS Certificates with a Third Party Service Provider

Incident

10 September 2025, 21:31 UTC

Performance Impact Issuing TLS Certificates with a Third Party Service Provider

Status: in progress

Start: 10 September 2025, 19:50 UTC

Affected Components:

Fastly Third Party Service Provider

Affected Groups:

All Public Users

Update

10 September 2025, 19:50 UTC

Fastly Engineering has identified a performance impact with issuing TLS certificates through one of our third-party service providers that is currently experiencing an outage.

Customers may experience a failure obtaining a TLS certificate as a result of this outage. Customers who need assistance with obtaining a TLS certificate can engage with our Support team through https://support.fastly.com . We apologize for this inconvenience and remain readily available to resolve any impact experienced as a result of this event.

Update

10 September 2025, 21:31 UTC

Our Engineering team has confirmed an issue with our third-party provider, Globalsign, which is impacting Fastly-managed subscriptions.

As a result, the addition of new domains is currently blocked for both brand new subscriptions and modifications to existing ones.

No other services are impacted.