Elevated Errors for API & Configuration Management

Incident

02 September 2025, 18:50 UTC

Elevated Errors for API & Configuration Management

Status: closed

Start: 02 September 2025, 13:37 UTC

End: 02 September 2025, 18:50 UTC

Duration: 5 hours 13 minutes

Affected Components:

Fastly Fastly Application API & Configuration Management API Services Configuration Management Services

Affected Groups:

All Public Users

Investigating

02 September 2025, 13:37 UTC

We are investigating elevated errors to our API & Configuration Management services.

All other products and services are unaffected by this incident.

Identified

02 September 2025, 18:48 UTC

Our engineers have identified the contributing factor and are developing a fix to our API & Configuration Management services

All other locations and services are unaffected.

Monitoring

02 September 2025, 18:49 UTC

Engineering has confirmed the impact to API & Configuration Management services has been mitigated.

Resolved

02 September 2025, 18:50 UTC

Engineering has confirmed that API & Configuration Management services has been fully restored. Customers may have experienced intermittent errors using account management features on manage.fastly.com from 13:37 to 18:46 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-09-02 18:44:50 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.