Next-Gen WAF (NGWAF) with Possible Impact

Incident
02 September 2025, 16:35 UTC

Next-Gen WAF (NGWAF) with Possible Impact

Status: closed
Start: 29 August 2025, 10:19 UTC
End: 02 September 2025, 16:35 UTC
Duration: 4 days 6 hours 16 minutes
Affected Components:
Security Next-Gen WAF (NGWAF)
Affected Groups:
All Public Users
Investigating

29 August 2025, 10:19 UTC

29 August 2025, 10:19 UTC

We're investigating possible performance impact affecting the Next-Gen WAF (NGWAF) for Edge WAF deployments.

All other locations and services are unaffected.

Identified

02 September 2025, 15:57 UTC

02 September 2025, 15:57 UTC

Our engineers have identified the contributing factor and are developing a fix to our Next-Gen WAF (NGWAF) for Edge WAF deployments.

All other locations and services are unaffected.

Monitoring

02 September 2025, 16:25 UTC

02 September 2025, 16:25 UTC

Engineering has confirmed the impact to Next-Gen WAF (NGWAF) for Edge WAF deployments has been mitigated.

Resolved

02 September 2025, 16:35 UTC

02 September 2025, 16:35 UTC

Engineering has confirmed that Next-Gen WAF (NGWAF) for Edge WAF deployments has been fully restored. Customers may have experienced issues with performing a deployment from 10:19 UTC on the 29th of August, 2025 to 16:09 UTC on the 2nd of September, 2025.

This incident is resolved.

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Status Post, Created Date/Time: 2025-09-02 15:57:11 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.