Elevated Errors for KV Store at Singapore (QPG), Singapore (SIN), San Jose (SJC), and Palo Alto (PAO)
Elevated Errors for KV Store at Singapore (QPG), Singapore (SIN), San Jose (SJC), and Palo Alto (PAO)
20 August 2025, 20:34 UTC
20 August 2025, 20:34 UTC
We are investigating elevated errors to our KV Store at our Singapore (QPG), Singapore (SIN), San Jose (SJC), and Palo Alto (PAO) Points of Presence (POPs).
All other products and services are unaffected by this incident.
20 August 2025, 22:42 UTC
20 August 2025, 22:42 UTC
Our engineers have identified the contributing factor and are developing a fix for the KV Store at our Singapore (QPG), Singapore (SIN), San Jose (SJC), and Palo Alto (PAO) Points of Presence (POPs)
All other locations and services are unaffected.
20 August 2025, 22:54 UTC
20 August 2025, 22:54 UTC
Engineering has confirmed the impact to the KV Store at our Singapore (QPG), Singapore (SIN), San Jose (SJC), and Palo Alto (PAO) Points of Presence (POPs) has been mitigated.
20 August 2025, 23:03 UTC
20 August 2025, 23:03 UTC
Engineering has confirmed that the impact to the KV Store at our Singapore (QPG), Singapore (SIN), San Jose (SJC), and Palo Alto (PAO) Points of Presence (POPs) has been fully restored. Customers may have experienced elevated errors and latency from 20:34 to 22:37 UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2025-08-20 22:26:51 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.