Elevated Errors for Dubai (DXB)

Incident

19 August 2025, 12:58 UTC

Elevated Errors for Dubai (DXB)

Status: closed

Start: 19 August 2025, 08:40 UTC

End: 19 August 2025, 12:58 UTC

Duration: 4 hours 18 minutes

Affected Components:

Platform Asia Dubai (DXB)

Affected Groups:

All Public Users

Investigating

19 August 2025, 08:40 UTC

We are investigating elevated errors to our Dubai (DXB) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

19 August 2025, 09:49 UTC

Our engineers have identified the contributing factor and are developing a fix to our Dubai (DXB) (POP).

We have temporarily re-routed traffic away from our Dubai (DXB) (POP).

All other locations and services are unaffected.

Monitoring

19 August 2025, 11:11 UTC

Engineering has confirmed the impact to Dubai (DXB) (POP) has been mitigated.

Resolved

19 August 2025, 12:58 UTC

This event has been resolved.

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Status Post, Created Date/Time: 2025-08-19 10:07:42 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.