Edge WAF Logging Data Performance Issues

Incident
15 August 2025, 02:18 UTC

Edge WAF Logging Data Performance Issues

Status: closed
Start: 14 August 2025, 21:45 UTC
End: 15 August 2025, 02:18 UTC
Duration: 4 hours 33 minutes
Affected Components:
Security Next-Gen WAF (NGWAF)
Affected Groups:
All Public Users
Update

14 August 2025, 21:45 UTC

14 August 2025, 21:45 UTC

We're currently investigating performance issues with our logging data for customers that utilize the Edge WAF service.

All other services are unaffected.

Identified

14 August 2025, 23:07 UTC

14 August 2025, 23:07 UTC

Our engineers have identified the contributing factor and are developing a fix to our logging within the Edge WAF service .

All other locations and services are unaffected.

Identified

15 August 2025, 00:05 UTC

15 August 2025, 00:05 UTC

Our engineers have identified a contributing factor and are continuing to implement a mitigation strategy to logging within the Edge WAF service.

All other locations and services are unaffected.

Monitoring

15 August 2025, 01:30 UTC

15 August 2025, 01:30 UTC

Engineering has deployed a fix and have confirmed a gradual recovery to logging within the Edge WAF service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

Resolved

15 August 2025, 02:18 UTC

15 August 2025, 02:18 UTC

Engineering has confirmed that logging within the Edge WAF service has been fully restored. Customers may have experienced loss of data from 21:45 UTC on August 14th, 2025, to 02:08 UTC on August 15th, 2025.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Status Post, Created Date/Time: 2025-08-14 23:07:14 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.