Elevated Errors for Bangkok (BKK)

Incident

13 August 2025, 01:50 UTC

Elevated Errors for Bangkok (BKK)

Status: closed

Start: 13 August 2025, 01:30 UTC

End: 13 August 2025, 01:50 UTC

Duration: 20 minutes

Affected Components:

Platform Asia Bangkok (BKK)

Affected Groups:

All Public Users

Investigating

13 August 2025, 01:30 UTC

We are investigating elevated errors to our Bangkok (BKK) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

13 August 2025, 01:48 UTC

Our engineers have identified the contributing factor and are developing a fix to our Bangkok (BKK) POP.

All other locations and services are unaffected.

Monitoring

13 August 2025, 01:49 UTC

Engineering has confirmed the impact to Bangkok (BKK) POP has been mitigated.

Resolved

13 August 2025, 01:50 UTC

Engineering has confirmed that Bangkok (BKK) POP has been fully restored. Customers may have experienced elevated errors and latency from 01:30 to 01:45 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-08-13 01:39:27 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.