Fastly Application Performance Issues

Incident
07 August 2025, 14:21 UTC

Fastly Application Performance Issues

Status: closed
Start: 07 August 2025, 06:48 UTC
End: 07 August 2025, 14:21 UTC
Duration: 7 hours 33 minutes
Affected Components:
Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services
Affected Groups:
All Public Users
Investigating

07 August 2025, 06:48 UTC

07 August 2025, 06:48 UTC

We are currently investigating performance issues affecting some users' ability to login via SSO to the Fastly Application. All other data plane services are unaffected.

Identified

07 August 2025, 12:42 UTC

07 August 2025, 12:42 UTC

Our engineers have identified the contributing factor and are developing a fix to our Fastly Application service.

All other locations and services are unaffected.

Identified

07 August 2025, 13:58 UTC

07 August 2025, 13:58 UTC

Our engineers have identified an additional contributing factor and are developing an adjusted mitigation strategy to Fastly Application service.

All other locations and services are unaffected.

Monitoring

07 August 2025, 14:04 UTC

07 August 2025, 14:04 UTC

Engineering has confirmed the impact to Fastly Application service has been mitigated.

Resolved

07 August 2025, 14:21 UTC

07 August 2025, 14:21 UTC

Engineering has confirmed that Fastly Application service has been fully restored. Customers may have experienced an error when logging into the application via SSO from 06:48 to 12:21 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Status Post, Created Date/Time: 2025-08-07 12:31:36 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.