Important: Potential Billing Delays for July 2025 Invoices
Important: Potential Billing Delays for July 2025 Invoices
29 July 2025, 16:00 UTC
29 July 2025, 16:00 UTC
Due to the recent implementation of a new billing system, you may experience a delay in receiving your invoice for July 2025. We are committed to prompt and accurate billing and apologize for any inconvenience this may cause.
What’s next? What do I have to do?
Fastly's support team will contact affected customers with more details during North America business hours on Monday, the 4th of August.
On the 5th of August, if you have not yet received your invoice and have not been contacted by us through the notifications center in the Fastly User Interface (UI), please email us at billing@fastly.com. We will work with you to resolve any issues.
For other questions or concerns, please contact our Support team at https://support.fastly.com or reach out to your designated account team members.
29 July 2025, 20:00 UTC
29 July 2025, 20:00 UTC
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Status Post, Created Date/Time: 0001-01-01 00:00:00 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.