Adelaide (ADL) with Possible Impact

Incident
23 July 2025, 15:42 UTC

Adelaide (ADL) with Possible Impact

Status: closed
Start: 23 July 2025, 11:15 UTC
End: 23 July 2025, 15:42 UTC
Duration: 4 hours 27 minutes
Affected Components:
Platform Oceania Adelaide (ADL)
Affected Groups:
All Public Users
Investigating

23 July 2025, 11:15 UTC

23 July 2025, 11:15 UTC

We're investigating possible performance impact affecting the Adelaide (ADL) data center.

All other locations and services are unaffected.

Investigating

23 July 2025, 14:47 UTC

23 July 2025, 14:47 UTC

Our engineers are continuing to investigate possible performance impact to Adelaide (ADL) POP.

All other locations and services are unaffected.

Identified

23 July 2025, 14:51 UTC

23 July 2025, 14:51 UTC

Our engineers have identified the contributing factor and are developing a fix to our Adelaide (ADL) POP.

All other locations and services are unaffected.

Monitoring

23 July 2025, 14:52 UTC

23 July 2025, 14:52 UTC

Engineering has confirmed the impact to Adelaide (ADL) POP has been mitigated.

Resolved

23 July 2025, 15:42 UTC

23 July 2025, 15:42 UTC

Engineering has confirmed that Adelaide (ADL) POP has been fully restored. Customers may have experienced performance issues resulting in some errors from 11:15 to 14:11 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-07-23 13:49:33 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.