Elevated Errors for Next-Gen WAF (NGWAF)

Incident

21 July 2025, 19:46 UTC

Elevated Errors for Next-Gen WAF (NGWAF)

Status: closed

Start: 21 July 2025, 16:40 UTC

End: 21 July 2025, 19:46 UTC

Duration: 3 hours 6 minutes

Affected Components:

Security Next-Gen WAF (NGWAF)

Affected Groups:

All Public Users

Investigating

21 July 2025, 16:40 UTC

We are investigating elevated errors to our Next-Gen WAF (NGWAF) data.

All other products and services are unaffected by this incident.

Identified

21 July 2025, 19:07 UTC

Our engineers have identified the contributing factor and are developing a fix to our Next-Gen WAF (NGWAF) data.

All other locations and services are unaffected.

Monitoring

21 July 2025, 19:31 UTC

Engineering has confirmed the impact to our Next-Gen WAF (NGWAF) data has been mitigated.

Resolved

21 July 2025, 19:46 UTC

Engineering has confirmed that Next-Gen WAF (NGWAF) data services have returned to pre-incident operational levels. Impacted customers will have experienced a loss in data from 16:40 to 19:20 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-07-21 18:33:47 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.