Elevated Errors for Rule and IP List updates

Incident

04 June 2025, 22:42 UTC

Elevated Errors for Rule and IP List updates

Status: closed

Start: 04 June 2025, 19:32 UTC

End: 04 June 2025, 22:42 UTC

Duration: 3 hours 10 minutes

Affected Components:

Security Agents and Module Rule and IP List updates

Affected Groups:

All Public Users

Investigating

04 June 2025, 19:32 UTC

We are investigating elevated errors to our Next-Gen WAF (NGWAF) Rule and IP List updates.

All other products and services are unaffected by this incident.

Identified

04 June 2025, 21:39 UTC

Our engineers have identified the contributing factor and are developing a fix to our Rule and IP List updates.

All other locations and services are unaffected.

Monitoring

04 June 2025, 22:36 UTC

Engineering has confirmed the impact to our Rule and IP List updates has been mitigated.

Resolved

04 June 2025, 22:42 UTC

Engineering has confirmed that our Rule and IP List updates has been fully restored. Customers may have experienced delayed rule and configuration deployments for NGWAF services from 19:32 to 21:41 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-06-04 21:34:55 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.