Vendor Incident with Possible Impact to Support Chat System

Incident

13 May 2025, 00:10 UTC

Vendor Incident with Possible Impact to Support Chat System

Status: closed

Start: 12 May 2025, 22:50 UTC

End: 13 May 2025, 00:10 UTC

Duration: 1 hour 20 minutes

Affected Components:

Fastly Customer Services Third Party Service Provider Support Systems Support Chat System

Affected Groups:

All Public Users

Investigating

12 May 2025, 22:50 UTC

We're investigating possible performance impact affecting the Support Chat System related to a vendor reported incident.

Vendor status page: https://slack-status.com/2025-05/7b32241eb41a54aa

Customers may experience failed support case functions when attempting to generate a support case from Support Chat systems. We ask that customers email Support teams at support@fastly.com to ensure no delays.

Resolved

13 May 2025, 00:10 UTC

This event has been resolved.

To offer feedback on our status page, click "Give Feedback"

Status Post, Created Date/Time: 2025-05-12 22:52:12 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.