Madrid (MAD) with Possible Impact
Madrid (MAD) with Possible Impact
28 April 2025, 08:57 UTC
28 April 2025, 08:57 UTC
We're investigating possible performance impact affecting the Madrid (MAD) Point of Presence (POP). Power outages are impacting some areas in Spain and Portugal.
All other locations and services are unaffected.
28 April 2025, 17:53 UTC
28 April 2025, 17:53 UTC
Our engineers have identified the contributing factor to our Madrid (MAD) POP is related to the power outages currently impacting some areas in Spain and Portugal.
All other locations and services are unaffected.
28 April 2025, 17:55 UTC
28 April 2025, 17:55 UTC
Engineering has confirmed recovery to Madrid (MAD) POP. We will continue to monitor the power restoration currently ongoing in Spain and Portugal.
All other locations and services were unaffected by this incident.
30 April 2025, 13:38 UTC
30 April 2025, 13:38 UTC
Engineering has confirmed that Madrid (MAD) POP has been fully restored with the return of power in Spain and Portugal. Customers may have experienced elevated errors and/or latency on the 28th of April 2025 from 08:57 to 21:27 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
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Status Post, Created Date/Time: 2025-04-28 16:57:24 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.